Privacy Policy

Your privacy is important to us. Learn how we protect your personal information.

Last Updated: December 2024

This policy complies with UK Data Protection Act 2018 and UK GDPR.

1. Introduction

UK Casino Ltd ("we", "us", "our") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website and services.

We are registered as a data controller with the Information Commissioner's Office (ICO) under registration number ICO123456789.

Data Controller: UK Casino Ltd

Address: 123 Casino Street, London, UK, EC1A 1AA

Email: privacy@uktop10onlinecasino.com .com

Phone: +44 20 7946 0958

2. Information We Collect

2.1 Personal Information

When you register an account, we collect:

  • Full name and date of birth
  • Email address and phone number
  • Home address and postcode
  • Payment information (processed securely by our payment providers)
  • Identity verification documents (passport, driving license)

2.2 Technical Information

  • IP address and browser information
  • Device type and operating system
  • Website usage data and preferences
  • Cookies and similar tracking technologies

2.3 Gaming Information

  • Gaming history and preferences
  • Deposit and withdrawal records
  • Bonus usage and wagering activity
  • Communication with customer support

3. How We Use Your Information

We use your personal information for the following purposes:

3.1 Service Provision

  • Creating and managing your account
  • Processing deposits and withdrawals
  • Providing customer support
  • Delivering promotional offers and bonuses

3.2 Legal and Regulatory Compliance

  • Age and identity verification
  • Anti-money laundering checks
  • Responsible gambling monitoring
  • Reporting to regulatory authorities

3.3 Security and Fraud Prevention

  • Detecting and preventing fraudulent activity
  • Monitoring for suspicious betting patterns
  • Protecting against unauthorized access
  • Maintaining system security

4. Legal Basis for Processing

We process your personal data based on the following legal grounds:

Contract Performance

Processing necessary to provide our services and fulfill our contract with you.

Legal Obligation

Compliance with UK gambling laws, anti-money laundering regulations, and tax obligations.

Legitimate Interest

Fraud prevention, security monitoring, and business analytics.

Consent

Marketing communications and non-essential cookies (where consent is obtained).

5. Data Sharing and Disclosure

We may share your personal information with:

5.1 Service Providers

  • Payment processors and banks
  • Identity verification services
  • Game providers and software suppliers
  • Customer support and live chat providers

5.2 Regulatory Bodies

  • UK Gambling Commission
  • HM Revenue & Customs
  • Financial Conduct Authority
  • Law enforcement agencies (when required by law)

Important: We never sell your personal data to third parties for marketing purposes.

6. Data Security

We implement robust security measures to protect your personal information:

Technical Safeguards

  • 256-bit SSL encryption
  • Secure data centers
  • Regular security audits
  • Access controls and monitoring

Organizational Measures

  • Staff training on data protection
  • Data breach response procedures
  • Regular policy reviews
  • Vendor security assessments

7. Your Rights

Under UK data protection law, you have the following rights:

Right of Access

Request a copy of the personal data we hold about you.

Right to Rectification

Request correction of inaccurate or incomplete data.

Right to Erasure

Request deletion of your personal data (subject to legal obligations).

Right to Object

Object to processing based on legitimate interests or for marketing.

To exercise your rights: Contact our Data Protection Officer at dpo@uktop10onlinecasino.com .com or use our online form.

8. Cookies and Tracking

We use cookies and similar technologies to enhance your experience:

8.1 Types of Cookies

  • Essential Cookies: Required for website functionality
  • Performance Cookies: Help us improve website performance
  • Functional Cookies: Remember your preferences
  • Marketing Cookies: Used for targeted advertising (with consent)

You can manage cookie preferences through your browser settings or our cookie banner.

9. Data Retention

We retain your personal data for the following periods:

  • Account Data: 7 years after account closure (regulatory requirement)
  • Transaction Records: 7 years (anti-money laundering compliance)
  • Marketing Data: Until you withdraw consent or 3 years of inactivity
  • Website Analytics: 26 months

10. Contact Information

For privacy-related queries, contact our Data Protection Officer:

Data Protection Officer

Email: dpo@uktop10onlinecasino.com .com

Phone: +44 20 7946 0958

Address: UK Casino Ltd, 123 Casino Street, London, UK, EC1A 1AA

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe we have not handled your personal data appropriately.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes via email or through our website. Your continued use of our services constitutes acceptance of the updated policy.